Warranty of product, limitation of liability, and indemnification

Ball Media warrants to the original purchaser of hardware products or consumables that products will be free from defects in materials and workmanship for various periods of time (six months to two years from the date of shipment) depending on the product. During the warranty period, Ball Media will, at its option: provide replacement parts necessary to repair the product; replace the product with a comparable product (provided product is returned within 30 days from the date of shipment), or refund the amount you paid for the product, less a 15% restocking fee (provided product is returned within 30 days from the date of shipment). This limited warranty covers normal use. Ball Media does not warrant and is not responsible for damages caused by misuse, abuse, accidents, viruses, unauthorized service or parts, or the combination of Ball Media branded products with other products. Ball Media warrants that repair services provided will be performed in a professional and workmanlike manner. You should back up all files before services are performed. Ball Media is not responsible for any loss of your data. Ball Media shall have a reasonable time to repair or replace such products. Repaired or replaced hardware products will be warranted for the balance of the initial warranty period or for 90 days, whichever is longer.

THIS EXPRESS WARRANTY SHALL EXTEND TO ONLY CUSTOMERS OF BALL MEDIA AND IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. Ball Media' liability under this warranty extends solely to the obligation to repair or replace a covered product. Ball Media' liability under this warranty shall not exceed the cost of the covered product. The foregoing warranties are exclusive and are in lieu of all other warranties whether written or implied including warranty of merchantability in other respects than expressly set forth above and warranty of fitness for a particular purpose. Further, Ball Media shall have no liability for any consequential or punitive damages or losses to customer or anyone else, under any theory, for defects in material or workmanship or any other reason whatsoever.

Prior to returning any product, you must obtain an RMA (return merchandise authorization) number from Ball Media. The RMA number must appear on your address label. Ball Media reserves the right to refuse delivery of any item returned without an RMA number.

All hardware, software, and media products must be returned in the original packaging with all original accessories and documentation included. Ball Media reserves the right to refuse delivery of any item that is not returned in the original packaging. Returned products must be in the same condition as you received them. You must return all pre-loaded software with the product and you may only return pre-loaded software if you choose to return the product. You may return other software only if the package has not been opened. Any returns authorized by Ball Media are subject to a 15% restocking charge and the customer is responsible for all shipping charges to return product. Product must be returned to Ball Media within 30 days from the date of shipment. Non-defective hardware product may be returned to Ball Media (with an RMA) to be exchanged for a new product within 30 days from the date of shipment. Ball Media will ship new product upon receipt of the product to be exchanged. If you request that the new product be shipped prior to Ball Media receiving the product to be exchanged, Ball Media will invoice and charge your credit card for the new product. Upon receipt of the original product, Ball Media will credit your account and credit card. The customer is responsible for all shipping charges and applicable sales tax for exchanged product.

Ball Media is not responsible for any loss of revenue or profit or other financial damages of any kind whatsoever, whether direct or indirect, suffered by the customer for any reason whatsoever.